General Statement of Responsibilities: The Receptionist provides administrative/ clerical support for the DC office.
The primary over-riding duty of the Receptionist is to provide administrative/clerical support to the DC office, to support all facets of the operations of this office in serving consumers.
Job duties must be performed consistently in a helpful and pleasant manner.
Answer telephone, screen and direct calls, and provide accurate information to callers. Document and relay any messages.
Inform all employees of consumer arrival for an appointment.
Serve as Receptionist to the office by greeting & welcoming all consumers, visitors, and staff.
Direct consumers and visitors to the appropriate person in a pleasant & helpful manner.
Verify consumers address and assist in redirecting consumers when in the lobby area.
Respond to any inquiries for information from consumers and visitors.
Provide the best possible response given all circumstances.
Perform general clerical support to include but not limited to: typing, photocopying, faxing, mailing, and filing.
Maintain Copy room, keep machines filled with paper. Clear paper jams when they occur.
Remove faxes from the copier and put in appropriate mailboxes
Receive, sort, and distribute mail and other deliveries to the office.
Schedule appointments/maintain appointment diary for Psychiatrist and Out-Patient Therapist(s). Assist doctor as necessary.
Manage to schedule and assist in setting up and organizing meetings as requested for the Large Conference Room.
Maintain both reception areas, keeping them neat, clean, and in an organized, pleasant manner.
Check eCura daily for new CBI referrals.
Serve as back-up to Authorization Specialist to include: accurate data entry of MCO and MHRS authorizations into eCura and Caseworks, email notification to all staff of newly entered authorizations.
Verify each MCO consumer’s insurance is current and accurate, collect & receipt co-pays prior to appointments.
Complete New Admission phone screenings, accompanying documents, scheduling and assist with new admission documents when necessary.
Contact all scheduled appointments with reminder calls 24hrs before an appointment, and reschedule as necessary.
Perform other duties as assigned to support the operations of the office.
Required Qualifications: An Associates degree in Applied Science (AAS) in Administrative Support, preferably Medical Administrative Support with one year experience; or high school diploma or equivalent with at least 3-5 Years of experience in a medical office as a receptionist.