The Receptionist provides administrative/ clerical support for a LOCAL DC office.

Position Duties:

The primary over-riding duty of the Receptionist is to provide administrative/clerical to support all facets of the operations of this office in serving consumers.

Job duties must be performed consistently in a helpful and pleasant manner.

  • Answer telephone, screen and direct calls, and provide accurate information to callers.
  • Document and relay any messages. Inform all employees of consumer arrival for an appointment.
  • Serve as Receptionist to the office by greeting & welcoming all consumers, visitors, and staff. Direct consumers and visitors to the appropriate person in a pleasant & helpful manner.
  • Verify consumers address and assist in redirecting consumers when in the lobby area.
  • Respond to any inquiries or information from consumers and visitors.
  • Provide the best possible response given all circumstances.
  • Perform general clerical support to include but not limited to: typing, photocopying, faxing, mailing, and filing.
  • Maintain Copy room, keep machines filled with paper. Clear paper jams when they occur. Remove faxes from the copier and put in appropriate mailboxes
  • Receive, sort, and distribute mail and other deliveries to the office.
    Schedule appointments/maintain appointment diary for Psychiatrist and Out-Patient Therapist(s). Assist doctor as necessary.
  • Manage to schedule and assist in setting up and organizing meetings as requested for the Large Conference Room.
  • Maintain both reception areas, keeping them neat, clean, and in an organized, pleasant manner.
  • Check eCura daily for new CBI referrals.
  • Serve as back-up to Authorization Specialist to include: accurate data entry of MCO and MHRS authorizations into eCura and Caseworks, email notification to all staff of newly entered authorizations.
  • Verify each MCO consumer’s insurance is current and accurate, collect & receipt co-pays prior to appointments.
  • Complete New Admission phone screenings, accompanying documents, scheduling and assist with new admission documents when necessary.
  • Contact all scheduled appointments with reminder calls 24hrs before the appointment, and reschedule as necessary.
  • Perform other duties as assigned to support the operations of the LOCAL office.
  • Required Qualifications:
  • An Associates degree in Applied Science (AAS) in Administrative Support, preferably Medical Administrative Support with one year experience; or high school diploma or equivalent with at least 3-5 Years of experience in a medical office as a receptionist.
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